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JourneyJ02

Rising CAC

GTM and growth leader

Start when

Acquisition economics appears to deteriorate.

Route

Use the steps that are relevant to your decision. Skip work you have already completed; the specific conditions below still apply.

  1. D01 Growth Constraint

  2. P01 Establish decision-specific customer economicsOnly if the signal or economics need reconciliation; otherwise bypass.

  3. P03 Acquire customers with useful downstream valueOnly if D01 evidence supports acquisition quality and a feasible action; a different driver routes elsewhere.

  4. P04 Validate incremental acquisitionOnly when a material acquisition incrementality question needs evaluation.

  5. K01 CAC and tranche comparisonOnly with compatible scope and supplied customer-effect evidence; it does not identify effects.

  6. T3 Decision experiment and evidence record

  7. P11 Run an accountable investment and decision review

You leave with

Scoped tranche comparison and measurement plan.

Finish when

Return to the supported constraint if evidence changes.