Replicate useful work and retire operating debt
Useful pilots remain isolated while old reports, processes and tools continue consuming capacity and cost.
- Decision
- Repeat, adapt, maintain, simplify or retire the workflow and its predecessor?
- Primary commercial metric
- Net realised value after replication, support, transition and retirement cost, with no duplicate benefit booking.
- Readiness
- Proven workflow first
- Agent role
- No new agent required for replication; inherited agent permissions are re-evaluated for the target context.
Fit
A workflow has credible value and reliable operation, with another justified user or an obsolete predecessor to retire.
The result is immature, economics fail against the best alternative, or no owner can support the second context.
Why it should work
Basic version
Prepare
Inputs
Audience or customer
Human role
Systems required
Guardrails
How to configure a Play
Copy the Play you need and complete only the relevant parts of T1–T5. Name the people responsible, define the customer group, agree economic and customer limits, and set a review date before starting. An empty decision threshold is not permission to act. Basic, Connected and Advanced describe how the work is configured; Experimental describes its evidence. AI is optional: compare each AI step with a simpler way of doing the same work.
Do the work
Intervention
Workflow
Review proof and transfer limits.
Price replication and ongoing support.
Assign owner/cover.
Train through actual work.
Run a capped release.
Verify quality and economics.
Retire the predecessor safely.
Review continued use and cost.
AI role
Automation role
Agent role
Failure modes
- Scaling before outcomes mature
- permanent dual run
- new titles without workload
- treating training attendance as competence.
Measure and decide
Measurement
Primary commercial metric
Leading indicators
Experiment
Guardrails
Learn and progress
Learning
Optional depth
Advanced versionPrerequisites: see Required maturity above.
Reusable platform services, persistent teams or dedicated roles only when recurring demand and net coordination value justify them.
Evidence for this Play1claim reviewed, with confidence ratings, limits and sources.
Claim classifications
Accepted means a principle or mechanism survived critical review, not that it guarantees a return. Accepted with conditions means prerequisites apply. Qualified means the original claim has been narrowed. Advanced needs substantial readiness. Experimental needs a capped comparison. Unresolved means the evidence cannot settle the claim. Rejected means the recommendation is excluded.
High, Medium and Low describe confidence in the stated target, not the chance of a positive ROI. For a Qualified or Rejected historical claim, confidence applies to the decision to narrow or reject it and to the supported limit—not to the original headline. Read the headline and classification together. An accounting identity or design principle is not empirical evidence of a commercial outcome. Follow the linked chapters, Plays and tools to see where each claim applies.